Mediant 800 MSBG
The Mediant 800 MSBG is a multi service-business gateway, which was designed to provide converged Data and Voice services for small and medium sized business customers. This device is based on AudioCodes’VolPerfectHD the best there is media gateway technology, with a variety of integrated communication functions into a unified platform supporting basic services, such as Data Routing, VoIP mediation, Voice & Data security, WAN access, survivability and third party service applications. Those services allow connecting to cloud services.
As other products of Median family, MSBG solution has extended possibilities for processing and routing of IP traffic. This makes it an effective platform, allowing reaching high quality of optimization and security of corporate communications. Due to its module architecture media gateway is able to integrate into traditional networks via digital E1/T1 channels, BRI and analog FXS and FXO lines. Built-in IP router ensures static and dynamic routing of IP traffic between internal local and external networks.
Multifunctional gateway Mediant 800 MSBG is available in several modifications, meant for making various tasks. Models vary by type and amount of voice channels: E1/T1/J1 trunk PRI or up to 4 BRI (8calls 2B+D) or up to 12 FXS/FXO lines. Network interfaces of different models also vary: WAN interface 1000Base-T, T1DSU/CSU or SHDSL and LAN ports: up to 4 10/100/1000 Base-T or up to 8 10/100 Base-TX with PoE (802.3af).
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Reve Systems
Started in 2003, with an aim to provide best-in-class VoIP solutions, today REVE Systems holds leadership position in Mobile VoIP solutions, with its flagship product iTel Mobile Dialer Express being used across 1200+ switches, in more than 50 countries a
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