Grandstream GXW 4104

Grandstream GXW 4104 is a VoIP gateway with 4 FXO ports, which offers small organizations, home users, remote offices and companies with distributed territorial system a high-performance solution with an excellent price/quality ratio for more efficient management of communication costs, while increasing the functionality of existing telephone systems of the organization. Grandstream GXW 4104 is a solution that can be easily integrated into the existing telephone system.

GXW 4104 was designed with an emphasis on compatibility with popular IP-PBX, Soft-switches and a lot of other different SIP-oriented devices. Grandstream GXW 4104 is developed using open standards. Grandstream GXW 4104 gateway have ultra-compact design, superb voice quality, rich functionality, highly security features and unbeatable price/performance ratio.
Technical characteristics:
4 analog FXO ports Support for H.264 codec ( up to 30 frames per second with CIF resolution) 2 RJ45 ports (can act as a bridge or a router) TFTP and HTTP SIP protocol (RFC3261) T.38 support Management and configuration through the Web RTP/RTCP/PPPoE support QoS: Diffserv, TOS, 802.1p/q Registration of up to 3 SIP servers Audio codec: G.711, G.723, G.729A/B, GSM, G.726 Security: SRTP/TLS/SIPS/HTTPS/Telnet pending Compatible with FCC, CE 12W power supply

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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