Gigaset C610A IP Phone

Gigaset C610A IP is modern high-tech phone that can operate as a regular phone in traditional networks as well as in the system of VoIP-telephony. As a solution, supporting fixed line and Internet telephony, Gigaset C610A device allows you to have up to three simultaneous conversations. All VoIP-calls are of the highest HD-audio quality. The answering machine of the phone is capable to record up to 30 minutes of voice messages.

Notifications about incoming messages may be displayed on your phone or sent as a text message to a designated number. Answering machine is controlled with both the handset and the base. In addition, Gigaset C610A IP supports the storage of data of desired contact in the internal phone book allowing saving up to 150 numbers.
You can also create VIP-groups. Large color display and high resolution makes using the phone menu intuitive and convenient.

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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