Fanvil BW320

Despite its sleek appearance and low price, Fanvil BW320 phone can confidently be attributed to the professional devices of IP-telephony. This phone works effectively with almost all popular IP providers and is compatible with the IP PBX and Soft Switch hardware, regardless of its manufacturer.

The device is designed for simultaneous operation with two SIP-lines, it has an integrated switch for two 10/100 Mb/s ports. A distinctive feature of the device is support of IAX2-line that allows you to work with the Asterisk protocol, which is the basis of many operators of IP-telephony solutions.
Functionality of the phone is ensured by a high-performance Broadcom BCM1190 phone chip, its operating frequency which is 275 MHz’s. Fanvil BW320 has sufficient memory, including flash memory; it not only provides an excellent quality of transmission and reception of voice, but also a great performance.

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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