Cisco SPA112
Cisco SPA112 is a dual-port voice adapter, which provides high quality VoIP services with wide set of features through a broadband Internet connection. It is easy to install and use, it works on an IP network connecting fax machines and analog phones to VoIP service providers and provides support for any additional LAN connections.
Cisco SPA112 includes two standard telephone ports in order to connect existing analog phones or fax machines to VoIP service provider. Each phone line can be configured independently. With the Cisco SPA112, users can protect and extend their investments in already existing analog telephones, conference speakerphones, and fax machines, as well as their transition to IP telephony.
Cisco SPA112 is very affordable, reliable solution that has a compact design and compatibility with international standards of voice and data. Cisco SPA112 can be used for the provision of VoIP services for residential, home office and small business, including a full-featured IP PBX.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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