Aastra 610D
Aastra 610D is a new DECT standard terminal from the entry level range of DECT terminals. This device supports GAP for basic functionality and can be universally used with all Aastra PBX devices.
Aastra 610D terminal has a large 2-inch backlit graphic display, which displays information and controls. Additionally, 610D device supports such features as remote download of software, which allows saving on technical support.
Main Characteristics:
2” monochrome LCD display (176 x 160 pixels)
Phone book for 200 entries, with 5 possible options: office, private and mobile number, address, email and the ability to assign different ringtones for contacts
Noise cancellation filter for noisy environments
44 polyphonic and 8 normal ring tones with automatic volume level
Up to 5 user profiles (silent, meeting, general etc)
Loudspeaker
2.5 mm headphone jack
2 programmable soft-keys
3 color LED indicator
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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