Grandstream GXW 4004
Grandstream GXW 4004 offers small organizations, home users, remote offices and companies with a territorial work system a high-performance solution with excellent price/quality ratio to more effectively manage the cost of communication, while expanding the functionality of existing telephone systems in organization. Grandstream GXW 4004 is a solution, which easily integrates into existing VoIP FXS phone systems and FXO gateways.
GXW 4004 was designed to be compatible with popular IP PBX soft switches and a big number of various SIP oriented devices. The device was developed using open standards. GXW4004 gateways have compact design, extraordinary quality of voice transfer, rich functionality, high security and unsurpassed price/quality ratio.
Technical Characteristics:
4 analog FXS ports
2x RJ-45 ports
TFTP and HTTP
SIP protocol (RFC3261)
T38 Support
Web Interface and configuration
RTP/RTCP/PPPoE support
QoS: Diffserv, TOS, 802.1p/q support
1 PSTN linear port RJ11 for Fail-Over PSTN
Registration of up to 2 SIP account per port
Audio codecs: G711u/a , G723, G726, G728, G729a/b/e, iLBC и T.38
DHCP client/server, NAT router
Security features TLS/SIPS/HTTPS/Telnet
Power 12V DC
FCC, CE standards
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
One Star Voice
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