WIKI VoIP Call Relay

VoIP Call Relay

More intellectual way of VoIP switched connections between different IP networks Тenor Call Relay™ ensures the organization of the single central VoIP portal between IP networks, thus allowing achieving VoIP connections trough the segments of IP networks. All the calls are connected through the segments of IP networks, using only one compression and decompression of the voice signal. As a result, while overcoming VoIP packets, a shorter delay and higher quality of telephone connection is achieved.


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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Malaysia 1001tech IPvox

1001tech IPvox is a provider of low-cost, high-value call / contact centre systems and solutions. We have over 10 years of experience in countries across Asia-Pacific, the Middle East and Europe.

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