Skype for Windows 8

After downloading the program from the Windows Store, Skype will appear in the main menu of Windows 8. When you will run the application, you will be able to see all your recent calls, as well as contact lists.

Thanks to the control panel the user will be able to switch between all active dialogues at the moment. Skype users will be able to receive messages and calls even if they returned to the desktop or opened another application. The program involves the development of a new Windows 8 Snap feature. It will allow you to continue to chat or call on a certain part of the screen, while you will be working in another application in a different part of the screen.
The new version of the application allows setting alerts to all calls and messages, the user will receive them in a locked screen of the mobile device. This solution will be very convenient for the users of mobile platforms. The developer says that the app will not consume a lot of energy - this is particularly important for users of mobile gadgets. Skype interface will be integrated with the program called People - in the cloud phone numbers, addresses and contact information of all users will be available. The user will be able to start the dialogue directly from the People application, which stores Skype contacts.

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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