Skype for Windows 8

Skype for Windows 8

After downloading the program from the Windows Store, Skype will appear in the main menu of Windows 8. When you will run the application, you will be able to see all your recent calls, as well as contact lists.

Thanks to the control panel the user will be able to switch between all active dialogues at the moment. Skype users will be able to receive messages and calls even if they returned to the desktop or opened another application. The program involves the development of a new Windows 8 Snap feature. It will allow you to continue to chat or call on a certain part of the screen, while you will be working in another application in a different part of the screen.
The new version of the application allows setting alerts to all calls and messages, the user will receive them in a locked screen of the mobile device. This solution will be very convenient for the users of mobile platforms. The developer says that the app will not consume a lot of energy - this is particularly important for users of mobile gadgets. Skype interface will be integrated with the program called People - in the cloud phone numbers, addresses and contact information of all users will be available. The user will be able to start the dialogue directly from the People application, which stores Skype contacts.

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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