Detailed description of SIP protocol

SIP protocol was made within IETF (Internet Engineering Task Force) – organization occupied with establishing Internet standards and general standards concerning TCP/IP protocols.

Such protocols as HTTP (Web) and SMTP (electronic mail) used in today’s most popular IP-services were taken here as the base. Ideologically SIP is based on the same approach as HTTP: request-reply. All SIP messages are textual and they can be read with eyes, but return codes – such as in HTTP therefore some of them will seem well known not only for the network administrators but also for many advanced Internet users (404 – Not Found, 200 – OK).
Substantially that SIP though it may be used in IP-telephony is not a protocol for transferring voice data – it is not attached to a certain kind data transmission. The name SIP deciphers itself as Session Initiation Protocol. This means that SIP ensures initiating, controlling and closing the sessions of information exchange, and the very transfer information could be anything: speech (as in the case of IP-telephony), music, video and, for example, text (the protocol allows organizing the sessions of collective work upon documents supported by MS Exchange and Lotus Notes).
The data type is determined by a separate protocol SDP (Session Description Protocol), which works in pair with SIP and has a wonderful opportunity to change the session parameters during the data exchange. The simplest example: two conversation partners are talking by IP-telephone and one wants to show a photograph to another – SDP will allow doing this within the framework of the real-time SIP session. Besides in principle nothing hinders the transfer to another terminal (for instance, if the conversation is made by mobile phone, you can switch unto computer or telephone with display and view the photograph there) during the action.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI

Infradapt

Infradapt provides comprehensive technology consulting and outsourcing solutions for businesses in a variety of industries. From fully-managed technology support to advanced VoIP implementation and regulatory compliance assessments, Infradapt is truly the

United States 1294