Those businesses who are a bit out of date when it comes to technology may very well be wondering if a PBX system is right for them. However, the question remains—what kind of companies actually use PBX, and why do PBX systems work for their industry? The idea of researching business telephone systems can be quite daunting at first, but with a little bit of insight, you will undoubtedly make the right decision.
What kind of businesses use PBX?
The first type of business that might want to take advantage of a PBX system is one that is driven by phone sales. For example, businesses that sell a product to a particular market may very well only ever contact prospective buyers by phone. For these people, being able to have a clear and intuitive way for customers to reach the salesman that they originally spoke with can be the difference between making a sale and losing it to another company.
Businesses that are just getting started have a lot to gain from using even a free PBX system. As your startup grows into a successful company, there will be lots of people that need to talk to you and your employees on a regular basis. Using a high quality product like Panasonic PBX or NEC PBX is a great way to not only look more professional, but be more productive too.
Lastly, large established businesses that offer various services including technical support, billing support, and others, will undoubtedly need a very complex yet easy to navigate phone system in place. These companies will use very expensive IP PBX systems that are chocked full of features that a smaller business might not need—features that could very well effect the bottom line when it comes to end of year revenue reports.