Introduction A PBX, or Private Branch Exchange, is a station of switches primarily utilized by business telephone systems. It has different sub stations of telephone systems that connect to one another through phone lines. Essentially, using a PBX system is the best way to connect all of the phone lines in a particular company to one or more external, or outside lines.
In the past, when you call an office building or business, you would either be transferred to the department you want to talk to, or given their extension number. This extension is usually a 2-3 digit code that when dialed, transfers you automatically to the particular person or department you want to speak with. The reason why this code works is because it is programmed into a PBX system.
Introduction When shopping for the perfect PBX system, you are most likely considering IP PBX over bulky and expensive antique methods. However, the pricing schemes are both confusing and concerning, as you are unsure what you are looking at when trying to price different services out. Luckily enough, the biggest business telephone systems vendors use plans to determine prices, and these plans can be easily compared to competitors.
Introduction In business, communication is essential. Without the ability to speak with the exact person you need to at any given time, how could business get done? This is one of the reasons why the idea of a PBX system is so popular among businesses around the world—without it, communication is between employees and clients could potentially be hindered.
Introduction With a traditional PBX system, or private branch exchange, everything is done over live phone lines. Stations are utilized to route and reroute phone calls in order to allow a caller to reach the party they want to talk to. While this is a perfectly acceptable method of doing business, as technology grows, so do the incentives for upgrading to newer business telephone systems.
Introduction Those businesses who are a bit out of date when it comes to technology may very well be wondering if a PBX system is right for them. However, the question remains—what kind of companies actually use PBX, and why do PBX systems work for their industry? The idea of researching business telephone systems can be quite daunting at first, but with a little bit of insight, you will undoubtedly make the right decision.
Introduction The use of PBX systems in business is hardly a new revelation. Businesses have been using various stages of the technology for years now, and it is far from a well kept secret that there are major advantages to using a PBX system. However, a lot of businesses that do not use something like Panasonic PBX are clueless as to what they are missing out on. While these businesses manually direct calls, those using NEC PBX use that manpower to increase productivity.
Modus Telecom is a telecoms company with a fresh customer focused outlook. The core Management Team at Modus Telecom has over 20 years combined experience in the telecommunications industry.Read more