Mobile Dialer

Mobile Dialer


A mobile dialer or a soft dialer is an application allowing the users of the cell phones to make VoIP calls via a mobile device with Internet connection. Such a thing of making call this way is called mVoIP or Mobile VoIP. This mobile dialer can be used by various companies trying to reduce the operational expenditures or by individual who just want to save extra money on the phone bills.

Wireless connections allow using mobile dialer for the users who do not have constant connections on their cell phone plan subscriptions. Alternative services such as 2G, 3G, GPRS and Bluetooth may also be supported. Current technological advanced already result in the networks achieving a status supporting VoIP use and services.
There are numerous advantages of using a mobile dialer. All the calls can be made efficiently and on the cheap using a mobile dialer. Any special hardware like personal computer or a VoIP device is not needed to run a mobile dialer and to make a successful call. Mobile dialer depend on the internet connection, so its users may roam from place to place or even from one country to other country and will still be able to use the application as long as they have the internet connection. Using the mobile dialer results in significant reduction of business costs.
Custom configurations of a mobile dialer are also possible. It can be branded, so that it will reflect a company name or any other company information. Additionally a specific features can be customized according to the company’s or an individual operator’s preferences.
Mobile dialers are available for download directly to you mobile device from a website of the developer. Sometimes users are asked to register with a user name and a PIN in order to get an access to the functions of the software.

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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