Cisco TelePresence SX20
In late 2011Cisco has developed and released a new video system Cisco TelePresence SX20 Quick Set. A solution, which is easy to install and operate, transforms any screen into a multipoint control unit (FSI) of the new generation. Cisco SX20 Quick Set system is sold at affordable price for medium and small businesses.
Optionally, you can connect a second screen, and a video conference can be joined by up to three additional members.
The product seamlessly combines design, compact size and HD-video with resolution up to 1080p60. Cisco TelePresence ® SX20 Quick Set package includes a powerful codec and camera of your choice (with 2,5xZoom, 4xZoom or 12xZoom), which makes it possible to use the system in the premises of any size, as well as a personal video camera. With these characteristics, SX20 Quick Set is equally suitable for small companies that are just beginning to get acquainted with the video conference technology and large companies that already have an extensive video communication network.
Like all Cisco TelePresence video solutions, SX20 Quick Set is intuitive to use, and connects as easily as a DVD-player. The system comes with a convenient wall holder, which simplifies its installation.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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