Cisco TelePresence SX20

In late 2011Cisco has developed and released a new video system Cisco TelePresence SX20 Quick Set. A solution, which is easy to install and operate, transforms any screen into a multipoint control unit (FSI) of the new generation. Cisco SX20 Quick Set system is sold at affordable price for medium and small businesses.

Optionally, you can connect a second screen, and a video conference can be joined by up to three additional members.
The product seamlessly combines design, compact size and HD-video with resolution up to 1080p60. Cisco TelePresence ® SX20 Quick Set package includes a powerful codec and camera of your choice (with 2,5xZoom, 4xZoom or 12xZoom), which makes it possible to use the system in the premises of any size, as well as a personal video camera. With these characteristics, SX20 Quick Set is equally suitable for small companies that are just beginning to get acquainted with the video conference technology and large companies that already have an extensive video communication network.
Like all Cisco TelePresence video solutions, SX20 Quick Set is intuitive to use, and connects as easily as a DVD-player. The system comes with a convenient wall holder, which simplifies its installation.

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Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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