Cisco Catalyst 2960
Cisco Catalyst 2960 Series Intelligent Ethernet Switches represents a new line of switches with fixed configuration, Fast Ethernet and Gigabit Ethernet ports with expanded LAN features for base level enterprises and remote office systems.
Characteristics of Cisco Catalyst 2960 Series:
Intelligent features (creation of complex access control lists, expanded security) Dual purpose ports allowing using the connection via regular or a fiber cable; Dual ports have one 10/100/1000 Ethernet port and one slot for SFP modules. Only one can be active at a time Network management, bandwidth optimization using QoS step by step rate limiting, ACL and multicast services Network security using wide range of identification methods, data encoding technologies and network management by user using port and MAC address
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Astral Communications
Astral Communications offer services with World Phone, India''''''''''''''''s premier VoIP solutions provider, World Phone is a Category "A" Internet Telephony Service Provider licensed by the Department of Telecommunications (DoT), Government of India.
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