Cisco 7911G Unified IP Phone
Cisco Unified 7911G IP phone is meant for office workers, retail shops, workshops, and any other workers generating small to medium phone call traffic.
This IP phone is a base model improved with few modifications and has following functional characteristics:
Support for power supply over Ethernet IEEE802.3af and Cisco power supply standard
Additional memory volume to support advanced features and applications.
4 soft keys provide users of CP-7911G with access to various features and functionality, while the graphic display combines intuitive controls, information on service calls and XML.
Complete line protection Cisco Unified CallManager
User interface, similar to other IP phone models of Cisco Unified family
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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