Call Shop Rate Management

Rates of the call shop are usually defined by the administrator, but the rate plans are managed in the main database of the billing system. All the rates are dependent on the charging policy; in case of a destination based billing rates are specified according to the area codes in the supported destinations.

There are times when rates can be simple, flat per minute billing, nonetheless sometimes the rates can be complex depending on peak or off peak times, there can be some special rates to certain destinations or on certain holidays.
An issue related to rates is rounding off. Sometime the rates can be rounded off by the first second or by the sixth second or one minute. The other thing that should be considered is the minimum duration to charge for. In order to provide reliable and accurate billing, a billing system has to be capable of managing the rounding issues effectively.
There has to be a centralized control that is able to keep control of all the calls, which were originated from different call shops and also the system has to generate Call Detail Records (CDR) accordingly in order to manage all the call shops accurately. CDRs present the runtime information regarding the duration of the call, caller, call time, QoS and Termination Cause.
In order to specify the rates accordingly to requirements the billing system has to be installed on the computer at a Call Shop.

Providers in database: 6433

Selective Call Routing

The system allows you to create a list of numbers, which will be redirected in case if the telephone, to which they call, is unavailable. For example, somebody calls you to the office during your absence and the number of the subscriber who is calling is in the list, accordingly this call will be redirected for instance to the phone of your car or some other indicated by you in the system. In case if at the moment of your absence you will be called from a number that is not in the list, the call will not be redirected but most likely will be sent to the voice mail. Thus, you will never miss a call from partners, who are important to you.

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