WIKI Call Center

What is a Call Center?

Call center - is a center of taking care of calls, centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. By type of organization call centers are divided into three categories: corporate, outsourcing and call center by demand. Choice of category and VoIP services firstly is based on defining the tasks, functional requirements and possibilities of managing the work flow of a call center.


Outsourced Call Center

Outsourced Call Center

For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.


Providers in database: 6404
Register VoIP Provider

Call Intercept

Call InterceptThe intercept of the incoming call from an indefinite telephone number. During the call intercept the callers should present themselves and after that they will be connected with the subscriber who will have a reproduced name of the caller. One must have Caller ID in order to use Call Intercept.

View more WIKI
Netherlands Coolwave Communications BV

Coolwave Communications BV is a Netherlands-based telecom operator serving the rapidly growing market for voice,voice-mobile, VOIP, internet, data and fiber services.

Read more