WIKI Call Center

What is a Call Center?

Call center - is a center of taking care of calls, centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. By type of organization call centers are divided into three categories: corporate, outsourcing and call center by demand. Choice of category and VoIP services firstly is based on defining the tasks, functional requirements and possibilities of managing the work flow of a call center.


Outsourced Call Center

Outsourced Call Center

For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.


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Cisco VG200 VoIP Gateway

Cisco VG200 VoIP Gateway Voice over IP gateway VG200 was specially created for Cisco AVVID (Architecture for Voice, Video and Integrated Data) Call Manager. This device was not meant to support add-ons, such as toll bypass using H.323 protocol or SIP gateways.

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Canada Ecocarrier Inc.

EcoCarrier Inc, a private Canadian corporation, is supported by partners who are leading technology providers, service providers, carriers, and network operators who have achieved years of profitable growth and successful ground breaking work in telecom p

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