WIKI Call Center

What is a Call Center?

Call center - is a center of taking care of calls, centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. By type of organization call centers are divided into three categories: corporate, outsourcing and call center by demand. Choice of category and VoIP services firstly is based on defining the tasks, functional requirements and possibilities of managing the work flow of a call center.


Outsourced Call Center

Outsourced Call Center

For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.


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SDP Protocols Are Used To Transmit Media Session Information

SDP Protocols Are Used To Transmit Media Session InformationIn 1998, the Internet Engineering Task Force (IETF) published the specification for a Session Description Protocol or SDP as a format that describes parameters for streaming media. The original IETF Proposed Standard was updated in 2006 as RFC 4566. Although the SDP was created as a feature of Session Announcement Protocol (SAP), it can be used with Real-time Transport Protocol, Real-time Streaming Protocol (RTSP), and Session Initiation Protocol, as well as a standalone protocol. Parameter negotiation, session announcement and session invitation are included in the descriptive sessions from the SDP protocol. Rather than transmit data like other types of protocols, an SDP negotiates between media type endpoints, format and properties involved. A session begins when a connection is established, and the session is terminated only after every endpoint is no longer participating.

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Ireland Blueface.ie

Blue Face is Ireland's first Broadband Phone Company. Founded in 2004, Blueface has rapidly established itself as the communications provider of choice for people seeking a real alternative to line rental and high call charges. Based in Dublin, Blueface i

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