zvilin corp United States
General office
zvilin corp
1303 53 street #114
Brooklyn
Ny ,11219
United States
Phone: 7188100799
Contact Person
mory Eigner / pres
Phone: 7188100799
zvilin corp
1303 53 street #114
Brooklyn
Ny ,11219
United States
Phone: 7188100799
Contact Person
mory Eigner / pres
Phone: 7188100799
- Voip consulting
- Consultancy Services
- Audiocodes
- InfoLink
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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