ZOZ Voip Corporation United States

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General office

ZOZ Voip Corporation
1098 Herrington Rd
Lawrenceville
GA ,30044
United States

Phone: 18669170585
Site: http://www.zozvoip.net

Contact Person

Jesus Gutierrez / CEO
Phone: 18669170585

Hardware
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

SIP VoIP Gateway
System Integration
Termination

Cisco Systems

PortaSIP

ZOZ Voip Corporation

InteleRoute Networks

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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