ZipGlobal United States

Headquartered in Quincy, Massachusetts, ZipGlobal is a privately held company and seeks to distinguish itself in the digital telephony services market from its competitors by always remembering the key is to think like our customers. Our users want the lo

It`s our pleasure - To introduce ZipGlobal, a new provider of next-generation telecommunication solutions for your local and international calling needs. ZipGlobal`s mission is to localize global communications by seamlessly integrating the best of local and long-distance telecommunications to meet your needs. We bring you the cost saving benefits of local rates to long distance calling from anywhere in the world. And we also offer you the forward-thinking VoIP telephony features that fit your mobile lifestyle as your international calling needs expand and evolve.Headquartered in Quincy, Massachusetts, ZipGlobal is a privately held company and seeks to distinguish itself in the digital telephony services market from its competitors by always remembering the key is to think like our customers. Our users want the lowest rates with the highest quality of service. Our users want ease of use and no hassle setup with the freedom to roam and use services from anywhere in the world. Our users hate highway robbery roaming fees and they hate hidden charges.

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General office

ZipGlobal
219 Quincy Ave
Quincy
MA ,2169
United States

Phone: +1 (617) 786-0909
Site: http://www.zipglobal.com

Contact Person

Sissi Liu / VP Business Strategy
Phone: +1 (617) 786-0909

Internet Telephony Service Provider

Installation and Support Services
IP devices
Phone To Phone
SIP VoIP Gateway
Termination

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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