Zingaya, LLC United States

Zingaya Media Server is a gateway between Adobe Flash technology and SIP-based VoIP networks.

Zingaya Media Server is a gateway between Adobe Flash technology and SIP-based VoIP networks. It fulfils tasks like transcoding, signalization and audio/video streams to provide interoperability between the two technologies. It also enables Flash-to-Flash calls between end-users. Zingaya Media Server consists of a Flash-based client and a matching SIP-server. The client is developed utilizing Adobe Flash technology and is embeddable in any website, as a widget.

It’s a zero footprint solution: the users don’t have to install any software on their computers to get all benefits of web-based voice and video communications.

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General office

Zingaya, LLC
14407 Big Basin way, ste D
Saratoga
CA ,95070
United States

Phone: +1 (408) 966-0923
Site: http://www.zingayasoft.com

Contact Person

Alexandr Skorokhodov
Phone: +1 (408) 966-0923

Not data

H.323 VoIP Gateway
PC to Phone
SIP VoIP Gateway
Web Call
Web To Phone

Not data

Intelafone LLC

Esi1

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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