Ziil IT Germany

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General office

Ziil IT
Lohnerhofstra?e 2
Konstanz
,78467
Germany

Phone: 49753158443140
Site: http://www.ziil-it.com/

Contact Person

Thomas Strippel / Owner
Phone: 49753158443140

Internet Telephony Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Fax To Fax
Installation and Support Services
SIP VoIP Gateway

Cisco Systems

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Dialogue Billing

Ziil IT

MailXXL.COM

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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