Zhengzhou Yuneng Communication Co., Ltd China

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General office

Zhengzhou Yuneng Communication Co., Ltd
1 Kangleli Road, Zhongyuan District
zhengzhou
Henan ,450007
China

Phone: 8637167657240
Site: http://www.yntx.com

Contact Person

Venice Chen / Salesperson
Phone: 8637167657240

Hardware
International VoIP Wholesale Provider

H.323 VoIP Gateway
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination

Yoda

None

Zhengzhou Yuneng Communication Co., Ltd

Talk Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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