Zhengzhou Great Electronic Tech Co.,Ltd China

We are specialized in manufacturing IP phone and IP camera. Contact me if you need, skype: lxhzspy

We are a professional manufacturer of VOIP products including IP phones and ATAs. We offer simple phones with cheap prices.ODM&OEM can also be supported. Email: sales@great-elec.com msn: lucyg-reat@hotmail.com Skype: lxhzspy

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General office

Zhengzhou Great Electronic Tech Co.,Ltd
8th Floor Building68,Headquarters, No.1 the Cuizhu Street high-tech development Zone，Zhengzhou
Zhengzhou
Henan ,450007
China

Phone: +86-371-67896158
Phone: +86-371-67896128
Site: http://www.great-elec.com

Contact Person

Lucy Lu / Sales Manager
Phone: +86-371-67896128(602
Phone: +86-13838511830

International VoIP Wholesale Provider

PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Resound Telecommunications Inc.

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