ZGroup Canada
Z ITSP empowers people to communicate to and from anywhere at the finest quality price mix. Z ITSP operates around the clock and around the globe creating one of the most advanced marketing and distribution channels to promote communication services and p
Z ITSP empowers people to communicate to and from anywhere at the finest quality price mix. Z ITSP operates around the clock and around the globe creating one of the most advanced marketing and distribution channels to promote communication services and products worldwide.Z ITSP Development Limited ("Z ITSP") is an international marketing company operating in the telecommunication, IT and IP industries mostly in the service sector offering enhanced communication services, products and network solutions for retail customers directly or through marketing collaborators across the world.Z ITSP Development Limited ("Z ITSP") incorporated in 2003 is part of a group of companies with augmenting and complementing services and products. Each closely cooperating, contributing and collectively assembles one of today`s most advanced communication providers ever. ("Z Group").Z ITSP conveys a frontier in today`s communication era and is in a position to take leadership in this market. Z ITSP, born into an industry in revolution where information is available for customers to appraise different services and products, to make intelligent purchase decisions, a reality of around the globe trading where location and time have no meaning and new services and products hit the markets each day. With a team of experienced executives in marketing, business development and international trade Z ITSP is approaching massive markets worldwide.Z ITSP maintains business relationships with mid size and large size corporations from the industries of communication, technology, internet, hospitality, healthcare, retail, transportation and from other industries, associations that can expose Z ITSP services to enormous markets across the world.
ZGroup
400, 534 17th Avenue SW
Calgary
Alberta ,T2S 0B1
Canada
Phone: +1-403-770-19-40
Site: http://www.zitsp.com
- Hosted VoIP billing service provider
- Internet Telephony Service Provider
- Wireless Broadband
- Collaboration
- Fax To Fax
- H.323 Softswitch & CPE
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Termination
- Voice and Video Conferencing
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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