The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
GCCOM offers affordable and reliable VoIP solutions for the small and large business alike, using same quality and reliability already experienced for voice and fax through local telephone companies.