Zeitun Telecom S.R.L. Romania

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General office

Zeitun Telecom S.R.L.
Aleea Campul cu Flori 2A
Bucuresti
,62024
Romania

Phone: 40722264966
Site: http://www.zeitun.ro

Contact Person

Alexandru Parseghian / Director
Phone: 40722264966

International VoIP Wholesale Provider
Internet Telephony Service Provider

Collaboration
Consultancy Services
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
PC to Phone
Phone To PC
SIP VoIP Gateway
System Integration
Termination

Audiocodes

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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