The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
NTEL (Naujasis Telefonas) is an international telephony service provider in Lithuania.NTEL offers you an opportunity to call abroad at special rates which are lower than using fixed telephony or mobile network.