Zamir Telecom Limited United Kingdom

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General office

Zamir Telecom Limited
4-6 Davenant Street
London
London ,E1 5NB
United Kingdom

Phone: 442070961171
Phone: 442030317500
Site: http://www.zamirtelecom.com
Contact Person

Hamza Yung / Business Dev Manager
Phone: 442070961171
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Network Service Provider
  • SIP Billing
  • VoIP Billing Software Provider
  • Voip consulting
  • Voip Termination ISP
  • Wireless Broadband
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Collaboration
  • Consultancy Services
  • Fax To Fax
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Installation and Support Services
  • IP devices
  • Outsourced Billing
  • Partnering for Origination and Termination
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • Project Mangement Services
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • Termination
  • vFone
  • Voice and Video Conferencing
  • Web Call
  • Web To Phone
  • Cisco Systems
  • Quintum
  • Sonus Network
  • Billing system of own development

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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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