Zadarma Ukraine

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General office

Zadarma
Vosdvizhensky 3/5
Kiev
,69000
Ukraine

Phone: 380927770777
Phone: 380 61 280 26 63
Site: http://www.zadarma.com

Contact Person

Dmitry Tokar / Director
Phone: 380927770777

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
PC to Phone
Phone To PC
Web Call
Web To Phone

Cisco Systems

Billing system of own development

ipc

IPC

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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