A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Code-A is Telecode Communications Inc. billing for collecting CDRs and Softswitch management via TXT files, SNMP and DBMS. Code-A has its own framework designed to calculate every call and not to miss any.