Ymm Wireless Canada

The Company was incorporated in early 2002 with the purpose to support remote located Businesses and residents with high speed Satellite based communication solutions.

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General office

Ymm Wireless
98 Wilson Drive
Fort McMurray
Alberta ,T9H OA1
Canada

Phone: 780-713-0409
Site: http://www.ymm-wireless.com

Hardware
Internet Telephony Service Provider
SIP Billing

Installation and Support Services
IP devices

Cisco Systems

Our Own ASP Solution

Sunapemobil

Telequant

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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