xtenn networks India

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xtenn networks
ahimsa bhawan
delhi
delhi ,110049
India

Phone: 9873398123
Site: http://www.xtenn.com

Contact Person

david david / manager
Phone: 9873398123

SIP Billing
VoIP Billing Software Provider
Voip consulting

Billing Software
Consultancy Services
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
Cisco Systems

Billing system of own development
Custom Open Source Billing Solution

247 Customer Care

xtenn networks

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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