Xtell Ltd Bangladesh
General office
Xtell Ltd
Nasirabad
Chittagong
,4000
Bangladesh
Phone: +880-18-398766
Contact Person
Asiful Anam Chowdhury / Managing Director
Phone: +880-31-655340
Phone: +880 19 814587
Xtell Ltd
Nasirabad
Chittagong
,4000
Bangladesh
Phone: +880-18-398766
Contact Person
Asiful Anam Chowdhury / Managing Director
Phone: +880-31-655340
Phone: +880 19 814587
- Voip Termination ISP
- Phone To Phone
- Termination
- E1 Bulk Wholeseller
- Partnering for Origination and Termination
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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