www.softcall.co.ke Kenya

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General office

www.softcall.co.ke
563-00517
Nairobi
Nairobi ,254
Kenya

Phone: +254203747878
Site: http://wwww.softcall.co.ke
Contact Person

Obareh Ondari / VoiP consultant
Phone: +254203747878
Phone: +254720730035
  • International VoIP Wholesale Provider
  • Internet VoIP and Video Conferencing Service Provider
  • SIP Billing
  • Voip consulting
  • Billing Software
  • Call Back
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • E1 Bulk Wholeseller
  • H.323 VoIP Gateway
  • IP devices
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • SIP VoIP Gateway
  • Web Call
  • Web To Phone
  • Asterisk
  • Cisco Systems
  • DSG
  • grandstream
  • Linksys
  • Quintum
  • SIP softphones
  • PortaSIP
  • PortaSIP

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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United States SoTel Systems LLC

SoTel Systems, LLC is to be the industry leader at providing profitable, customer service-focused and agile business communications solutions through a dedicated and empowered workforce. the premier wholesale supplier for business communications products

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