www.juttvoip.com Saudi Arabia
24/7 support
General office
www.juttvoip.com
Saudi Arabia
Yanbu
Yanbu ,210
Saudi Arabia
Phone: +966503993318
Site: http://www.juttvoip.com
Contact Person
Ali Jaan / admin
Phone: +966503993318
Phone: +966503993318
www.juttvoip.com
Saudi Arabia
Yanbu
Yanbu ,210
Saudi Arabia
Phone: +966503993318
Site: http://www.juttvoip.com
Contact Person
Ali Jaan / admin
Phone: +966503993318
Phone: +966503993318
- Voip consulting
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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