WuXi XinYuan Communication Technology Ltd. China
General office
WuXi XinYuan Communication Technology Ltd.
Room 8905 9th Floor Software Park,New District,
Wuxi
Jiangsu ,214000
China
Phone: +86-510-52 11 595
Phone: +86-510-52 28 556
Contact Person
Yan Meng / manager
Phone: +86-510-52 11 595-88
Phone: +86 13 91 42 47 620
WuXi XinYuan Communication Technology Ltd.
Room 8905 9th Floor Software Park,New District,
Wuxi
Jiangsu ,214000
China
Phone: +86-510-52 11 595
Phone: +86-510-52 28 556
Contact Person
Yan Meng / manager
Phone: +86-510-52 11 595-88
Phone: +86 13 91 42 47 620
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Hosted VoIP billing service provider
- Internet VoIP and Video Conferencing Service Provider
- VoIP Billing Software Provider
- Network Service Provider
- Hardware
- Phone To Phone
- Phone To PC
- Fax To Fax
- Web Call
- Gatekeepering
- PC to Phone
- Web To Phone
- Termination
- Billing Software
- Welltech
- IP Phone
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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