Worldwide Marketing Solutions (dba Mitelefono) United States

Mitelefono provides PIN-free or PIN-less long distance phone services in the US, Puerto Rico and Spain. It also provides VoIP services worldwide. It specializes serving the Spanish speaking market and to Latin-American destinations, having excellent quali

Mitelefono provides PIN-free or PIN-less long distance phone services in the US, Puerto Rico and Spain. It also provides VoIP services worldwide. It specializes serving the Spanish speaking market and to Latin-American destinations, having excellent quality to these destination at competitive rates.

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General office

Worldwide Marketing Solutions (dba Mitelefono)
1100 NW 163rd Drive
Miami
FL ,33169
United States

Phone: +1 866 7004321
Phone: +1 305 614 4472
Site: http://www.mitelefono.com/
  • did numbers provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Mobile VoIP
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • Polycom
  • Sip Trunking
  • SIP VoIP Gateway
  • Voice and Video Conferencing
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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