The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Our aim is to bring together a portfolio of communication tools for businesses and private individuals to enable them to operate more efficiently, reduce costs, and stay in touch with their customers, suppliers, friends and colleagues.