Worldfone Solutions Pty Ltd Australia
General office
Worldfone Solutions Pty Ltd
55
Springfield Avenue
NSW ,2148
Australia
Phone: +61 1300177214
Phone: +61 1300177214
Site: http://Worldfone Solutions Pty Ltd
Contact Person
Noor Joshi / Director
Phone: +61 1300177214
Phone: +61 426830400
Worldfone Solutions Pty Ltd
55
Springfield Avenue
NSW ,2148
Australia
Phone: +61 1300177214
Phone: +61 1300177214
Site: http://Worldfone Solutions Pty Ltd
Contact Person
Noor Joshi / Director
Phone: +61 1300177214
Phone: +61 426830400
- Hosted PBX Service Provider
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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