Worldfone Communications United Kingdom

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Worldfone Communications
308 Seven Sisters Road
London
,N4 2AG
United Kingdom

Phone: 2088005569
Phone: 2088005569
Site: http://www.worldfone.co.uk

Contact Person

Benjamin Raj / Director
Phone: 2088005569
Phone: 7904084618

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
SIP Billing
VoIP Billing Software Provider

Billing Software
E1 Bulk Wholeseller
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
PC to Phone
Phone To PC
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Quintum

Billing system of own development

Aastra Telecom (UK) Limited

Worldfone Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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