World on IP Italy

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General office

World on IP
113 Via Valobra
Carmagnola
Torino ,10022
Italy

Phone: +39 011 971413
Site: http://www.worldonip.com

International VoIP Wholesale Provider
Wireless Broadband
VoIP Billing Software Provider
Network Service Provider
Hardware

Phone To Phone
Phone To PC
Fax To Fax
Web Call
Gatekeepering
Outsourced Billing
IP devices
Data Conferencing
Voice and Video Conferencing
Billing Software
H.323 Wireless/ GSM VoIP Solutions

Audiocodes

Billing system of own development

ST Engineering Italia

Anyware S.r.l.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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