Worksmart Technology Ltd United Kingdom

Worksmart is one of the UK’s leading hosted communications providers offering a complete range of Hosted IP Telephony services, from landlines and office telephones, to call management and recording, conferencing and integrated mobile VoIP solutions.

Worksmart Technology is one of the UK’s leading hosted communications providers. With headquarters in Central London and offices throughout the UK, Worksmart offers a complete range of Hosted IP Telephony services, from landlines and office telephones, to call management and recording, conferencing and collaboration and integrated mobile VoIP solutions.

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General office

Worksmart Technology Ltd
Harling House
London
London ,SE1 0BS
United Kingdom

Phone: +44 800 840 9140
Site: http://www.worksmart-uk.com

Contact Person

Joel Bramwell / Head of Sales
Phone: +44 800 840 9140

Cloud-based Unified Communications Service Provider

Hosted PBX

Mitel

Billing system of own development

Call Connects

NumberGroup

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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