Wirphone Thailand Thailand
- Internet VoIP and Video Conferencing Service Provider
- Network Service Provider
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Collaboration
- Installation and Support Services
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Voice and Video Conferencing
- Web Call
- Web To Phone
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
IPgrade
IPgrade LTD, was formed as a wholesale provider of international voice services specialized in VoIP and advanced telecommunications solutions.IPgrade owns, operates and maintains communications infrastructure worldwide, providing high quality services and
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