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Wirphone italia Srl Italy

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General office

Wirphone italia Srl
Piazza della republica 32
Milano
,25015
Italy

Phone: +420 577 222 464
Site: http://www.wirphone.it
  • Hardware
  • International VoIP Wholesale Provider
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  • Call Relay VoIP Solutions
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  • Consultancy Services
  • Installation and Support Services
  • IP devices
  • PC to Phone
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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