Wire9 Telecom PLC United Kingdom

Wire9

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General office

Wire9 Telecom PLC
Hunter House, Hutton Road
Shenfield
Essex ,CM15 8NL
United Kingdom

Phone: +44(0) 1572 78 74 80
Phone: +44(0) 7711 91 92 41
Site: http://www.wire9.com

Contact Person

Lee Jones / Director
Phone: +44(0)1572 787 480
Phone: +44(0) 7711 91 92 41

Internet Telephony Service Provider
Hosted VoIP billing service provider
Voip Termination ISP
VoIP Billing Software Provider
Network Service Provider

Phone To Phone
Phone To PC
Gatekeepering
Outsourced Billing
PC to Phone
IP devices
Termination
Billing Software
E1 Bulk Wholeseller
Partnering for Origination and Termination
H.323 Wireless/ GSM VoIP Solutions
H.323 Softswitch & CPE

Cisco Systems
Dialogic Based
Audiocodes
Vegastream

Billing system of own development

iCX Europe Ltd

DUAL Talk

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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