Wiphonica Technologies United States

We are US based tier 1 carrier . Specialize in wholesale DID

Your rate:

Rating: 2/3.00/5

General office

Wiphonica Technologies
235 Hillside Ave
Williston Park
New York ,11596
United States

Phone: +1847-660-6710
Site: http://www.wiphonica.com

Contact Person

Sales Wiphonica / Sales manager
Phone: +1 847-660-6710

did numbers provider

Not data

DDI Gateway

InterMetro Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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